Frequently Asked Questions (FAQ)
Here are some of the most commonly asked questions about our products and services. If you don’t find the answer you’re looking for, feel free to reach out to us!
1. What types of moisturizers do you offer?
We offer a variety of moisturizers to meet the unique needs of different skin types. Our products include lightweight gels, rich creams, and hydrating lotions, all designed to provide long-lasting moisture and nourishment to your skin.
2. Are your products suitable for all skin types?
Yes! Our moisturizers are formulated to cater to a wide range of skin types, from oily to dry and everything in between. We use high-quality ingredients that are gentle and effective for all skin concerns.
3. Do you offer international shipping?
Currently, we only ship within the United States. However, we are working on expanding our shipping options to other countries in the near future.
4. How do I know which moisturizer is right for my skin?
To determine which moisturizer is best for you, consider your skin type and concerns. If you have oily or combination skin, you might prefer a lightweight gel or lotion. For dry or sensitive skin, a rich cream or hydrating moisturizer might be more suitable. You can always reach out to our customer service team for personalized recommendations.
5. How do I place an order on your website?
Placing an order is simple! Visit our website at lauraemrcier.my, browse our selection of moisturizers, and add the products you’d like to your cart. Once you’re ready, proceed to checkout and follow the prompts to complete your order.
6. Can I return my order?
We want you to be completely satisfied with your purchase. If you are not happy with your product, please contact our customer service team within 14 days of receiving your order to initiate a return. Our return policy applies to unused and unopened products.
7. Do you offer discounts or promotions?
Yes! We occasionally run promotions and special offers. Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest discounts and offers.
8. What is your customer service contact information?
If you have any questions or need assistance, you can reach our customer service team at:
- Phone: +1 703-998-6254
- Email: info@lauraemrcier.my
We’re always here to help!
9. Are your products cruelty-free?
Yes! We are committed to offering cruelty-free skincare products. None of our products are tested on animals.
10. How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Depending on your location, shipping may take 3-7 business days. You will receive a tracking number once your order has been shipped.
If you have any additional questions, don’t hesitate to contact us. We’re here to ensure you have a great experience with our products!