Return Policy

At Laura Emrcier, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return policy to ensure your experience is hassle-free. Please review the following guidelines for returns.

1. Return Eligibility

You may return items within 14 days from the date you receive your order. To be eligible for a return, the product must meet the following conditions:

• The item is unused, unopened, and in its original packaging.
• The product is in resalable condition, with no damage or alterations.
• The return is requested within the 14-day return window.

2. Non-Returnable Items

Certain items are non-returnable due to hygiene reasons, including:

• Opened or used moisturizers and skincare products.
• Gift cards or any items marked as final sale.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at info@lauraemrcier.my or call us at +1 703-998-6254 within 14 days of receiving your order to request a return authorization.
2. Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to send the product back to us.
3. Ship the Product: Carefully package the item(s) you wish to return, including the original packaging, and ship it back to the address provided with your RMA number.

4. Shipping Costs for Returns

• Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect or damaged items).
• Original Shipping Fees: Original shipping costs are non-refundable, unless the return is due to an error on our part.

5. Refund Process

Once we receive your returned product, we will inspect it to ensure it meets the return criteria. If your return is approved, we will process a refund to the original payment method.

• Refund Processing Time: Please allow 5-10 business days for the refund to be reflected on your account, depending on your payment provider.
• Partial Refunds: If the product is returned in a condition that does not meet our return criteria (e.g., opened, used, or damaged), we may issue a partial refund or deny the return.

6. Exchanges

Currently, we do not offer direct exchanges. If you would like a different product, please return your original purchase and place a new order on our website.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at info@lauraemrcier.my or +1 703-998-6254. We will arrange for a return, exchange, or full refund at no additional cost to you.

8. Contact Information

If you have any questions or need assistance with your return, please don’t hesitate to contact our customer service team:

• Phone: +1 703-998-6254
• Email: info@lauraemrcier.my

We appreciate your business and want to ensure that your shopping experience with us is a positive one. Thank you for choosing Laura Emrcier!